Grappling with the Gray

Grappling with the Gray #15: Cancellation Compensation?

August 29, 2022 Yonason Goldson Episode 15
Grappling with the Gray
Grappling with the Gray #15: Cancellation Compensation?
Show Notes

You can’t be ethical until you’ve fully examined and understood both sides of any issue.

Few things in life are black and white. That’s why we have to learn to Grapple with the Gray.

This episode's ethics challenge:

Sylvie and Hannah grew up as best friends. Even after they settled in different cities, they remained in close contact.

After Sylvie became engaged, she was so eager for Hannah to attend her wedding that she offered to pay the airfare for Hannah to participate in the celebration. Hannah left for the airport in plenty of time, but a multi-car accident delayed her arrival. When she finally got to the gate, the plane had not yet taken off, but the agent had already bumped her from the overbooked flight. The agent offered to book Hannah on a flight the next day and gave her a $500 gift card as compensation for her delay.

Since the later flight would not allow Hannah to reach her destination in time to attend Sylvie’s wedding, she called off the trip. When questioned whether she should get the gift card since she had paid for the flight.

Who is entitled to the compensation: Sylvie or Hannah?

Meet this week’s panelists:

Sam Ardery is an attorney and mediation guru. He is the author of Positively Conflicted Engaging with Courage, Compassion and Wisdom in a Combative World, which I have read and heartily recommend.

Laura Staley, Ph.D., is founder of Cherish Your World. She is a columnist, author, speaker and coach, empowering clients to produce remarkable results in their lives

Frank Zaccari is a Business and Organizational Development Expert, keynote speaker, TV and podcast host, 4X Amazon bestselling author, and Air Force veteran.